Vermont Department of Corrections

Telephone Service Provider

Vermont Department of Corrections has contracted with Public Communications Services, Inc. to provide inmate telephone services since December 1, 1999.

The deposit for making prepaid call can be made at Canteen Correctional Service http://mycarepack.com/default.aspx?instno=VTDOC.

Debit Calls: Inmates can purchase debit phone time through the commissary and call any approved phone number including cell phones and business phones. Debit calls can also be placed to an international number. Once the call is completed the money is deducted from the inmate’s debit phone account or debit card. 
 
Prepaid Calls : Prepaid call accounts can be set up by any end user such as friends and family members to allow inmates to call their specific phone number. When an inmate calls the end user the call charges are deducted from their prepaid account. PCS offers several convenient and easy ways for end users to set up, recharge and manage their prepaid accounts.

1. Website – www.pcsdailydial.com – This site allows end users to safely and easily set up a prepaid  account 24x7 x 365
2. Automated Phone Service – End users can also call our toll free number 888-847-3206
3. Customer Service Department – Our dedicated customer service representatives can be reached toll free at 888-288-9879 from 4:00 a.m. to 10:00 p.m. (PST)
4. Mail us a check or money order – End users can also mail us their money order or cashiers check to sign up for a prepaid account.

Collect Calls: PCS also allows inmates the option to place a traditional collect call to numbers approved by the facility. These call charges appear on the monthly telephone bill of the called party. Unlike debit and prepaid calls, collect calls cannot be placed to cell phones, business phones, hospitals or other commercial numbers.

Call Charges*

The Vermont Department of Corrections has floated a RFP for Inmate Telephone service provider for the statewide Inmate Commissar for the period October 1, 2010, through September 30, 2012, with the potential, to be exercised at the State’s option, of up to two (2) one (1) year extensions.

*http://www.etccampaign.com/rates.php

http://www.doc.state.vt.us/news-info/whats-new/rfps/inmate-commissary-inmate-telephone-and-inmate-accounting-systems/view.