Texas Department of Criminal Justice Correctional Institutions Division

*** Learn how to save money on making and receiving inmate phone calls ***

It is the policy of the TDCJ to allow eligible offenders to make telephone calls. An offender’s use of the telephone is an earned privilege based on a good conduct and work record. It is not the department's policy to accept incoming telephone calls for offenders, except under emergency circumstances as determined by staff.


Telephone Service Provider

Texas prison agency awarded a seven-year contract to Embarq Corp., Kan. based company for providing telephone service to inmates in Texas correctional facilities. The company will provide facilities for an estimated 120,000 inmates who will be allowed up 120 minutes of prepaid and collect calls each month. Approximately one phone is being installed for each 30 inmates in common areas of prisons like day rooms. 

Calling Programs

Embarq allows following method of payment for calls made: 

Direct-Collect Billed

The calls are charged when the inmate call is accepted. The monthly invoice detailing the calls is sent to the registered members. The account is automatically created when registration is done with the Embarq Friends & Family Enrollment Center. Collect calls within Texas will be about 26 cents a minute and 43 cents for outside the state. A monthly fee of $2.49 is charged on direct bill for services. 

Friends & Family Prepaid

Telephone number owner can make prepayment for the calls. Refunds are available for 365 days from date of last activity. A fee of $5 is charged for all payments made through the credit cards. Minimum funding amount is $25.00 and maximum is $100.00. The prepaid facility is available at rates of about 26 cents a minute for in-state calls and 43 cents for out-of-state calls 

Offender Prepaid Debit

Any one can fund Offender's Prepaid Debit account. The money put in this account becomes property of inmate. Inmate can use the money to make calls. The inmate gets 10% rebate on calls made from this account. 

eMessaging Fees

Email $0.44 per message 

Call Charges

Payment Method Local/Intrastate (per minute) Interstate (per minute)
Direct-Collect Billed $0.26 $0.43
Friends & Family Prepaid $0.26 $0.43

Funds placed in offender accounts become the property of the offender. Friends & family members will not be able to request refunds from these accounts. 

Payment Method Local/Intrastate(per minute) Interstate(per minute)
Offender Prepaid Debit* $0.234 $0.387

*Offender Prepaid Debit calls receive a 10% discount off Friends & Family Account rates. The rate displayed above reflects this discount. 




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