During Admissions and Orientation (A&O), inmates are provided with information on how to obtain a Personal Identification Number (PIN) and how to establish a calling list.
- Inmates are allowed to have twenty (20) numbers on their calling list.
- Inmates are not allowed to use another inmate's PIN or share their PIN with another inmate. Violators are subject to disciplinary action.
- Access to telephones is a privilege. Inmates must abide by institutional rules on phone usage or their privilege may be withdrawn at any time.
- Restrictions on phone use will be imposed on inmates whose status would make it contrary to the disciplined operation of the institution.
- Inmates typically have access to pay phones in their housing units and in other designated areas of the facility.
- Inmates may place local and long distance collect calls or debit calls.
- With the debit phone account, family and friends can pre-pay for phone calls from inmates. Family and friends can send in money to the inmate via a cashier's check or money order (no cash or personal checks accepted) and specify on the cashier's check or money order that the money go to the inmate's debit phone account. If the inmate makes a debit call, his phone account is debited for the cost of the call. When an inmate places a debit call using their Personal Identification Number (PIN), a message will inform the inmate of how much money is available in their phone account. The call will be made with the inmate’s phone account debited for the cost of the call. The call recipient will not be charged for a call on their monthly phone bill under the debit system.
- If an inmate makes a collect call, the person accepting a collect call from an inmate will pay for the cost of the call. The recipient must accept the collect call charges.
- If a family member or friend on the inmate's approved calling list sets up an account with CSA specific to his phone number, then that account will be charged for the calls.
- Third party phone calls are not permitted.
- Inmates are not allowed to receive phone calls unless it is an emergency situation and/or permission has been granted by the Warden.
- The price of a debit call is significantly less than the price of a collect call. See the chart below to compare the cost of a collect call versus the cost of a debit call.
|Inmate Calling Rate Schedule for State of South Dakota as of July 1, 2009
|Type of Call
||Cost Per Minute
|Inmate Debit Local Calls
|Inmate Debit Intralata Calls
|Collect Intralata Calls
||$0.25*** weekdays, $0.23***evenings, nights and weekends
|Local Collect Calls
|Inmate Debit Calls (Interlata And Interstate Traffic)
|Collect Calls (Interlata And Interstate Traffic)
|Collect Calls (Interlata And Intrastate Traffic)
|***Cost does not include tax
The prepaid deposits are handled by CSA. Any deposits received marked "Phone Account" will be deposited in to the inmate's account and subject to the inmate accounts policy. In order to place deposits in an inmate account, you must contact CSA with the inmate name and ID number to deposit in the inmate's debit account. If you wish to set up an account specific to your phone number, you may do so by contacting CSA.
Deposits to inmate accounts can be made in several ways:
- By mailing a postal or bank certified money order to:
Customer Service of America
P.O. Box 1809
Yulee, FL 32041-1809
- On-line using a credit or debit card at www.myphoneaccount.com.
- Western Union.