Oregon Department of Corrections (DOC)

*** Learn how to save money on making and receiving inmate phone calls ***

Inmates can only call numbers which are on their personal “Calling list”, except for the first 30 days of incarceration.

Features on a phone that might prevent receipt or disconnect a call?

Three-way Calling: ODOC rules prohibit any type of three-way or conference calls.  DOC blocks these numbers.
Call forwarding:  Inmates are not allowed to call numbers that are forwarded in any way to other locations or to cell phones.  DOC blocks these numbers.  
The primary reason for disconnected calls is an interruption in the phone signal. This may occur at either end of the connection.  Cordless Phones, Cell phone and VOIP lines are prone to this problem.  Refunds will not be made for cut off calls of this type.  Cordless phone use is not recommended
Cell phones: DOC Rule now allows inmates to call cell phones.  Do not set up an advance pay account for cell phones.  Using debit is the only option for calling cell phones.

Telephone system provider

 FSH Communications has contracted to provide payphone service to all DOC facilities. The system offers three types of calling programs:  Advance Pay (prepaid), collect and debit
All debit transactions are handled by FSH and their subcontractors.  They can be contacted at 1 800 592-9488 for detailed information and instructions.  

Call Charges

When you answer a call from an inmate who is calling from any Oregon Department of Corrections facility, an automated announcement will ask you if you would like to hear the rates for that call. By pressing the designated number when prompted, a recording will list the maximum amount that could be charged for that call. Selecting this option will not disconnect your call and you will not be charged for the time the announcement plays.   For debit calls, charges commence once the call is connected. Charges for all other inmate calls begin when you accept the call by selecting the designated number.  

It is less expensive to have one long conversation rather than several shorter calls. Long distance calls have a connection fee plus a per-minute rate.


Debit or PrePaid


















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