Inmates housed in regular population at all facilities except Central Prison will be allowed to make telephone calls to family and friends.
- The number of calls an inmate is allowed to make may be limited by the housing assignment or custody classification.
- All telephone calls will be collect and may be monitored.
- Family and friends may request that their telephone number be blocked, which will prevent the inmate from calling that number.
- Inmates are not allowed to receive telephone calls.
- Inmate telephone use is a privilege which may be restricted for disciplinary purposes.
- If there is an emergency, critical injury, illness, or death of a family member, contact should be made with the prison facility where the inmate is housed.
- It is important that correct information is provided so that staff can accurately inform the inmate and provide emotional support.
Telephone Service Provider
The North Carolina Department of Correction (NCDOC) has contracted with Global Tel*Link (GTL) to provide phone service to allow inmates to make collect calls to their families and friends.
To Set Up An Account Contact:
GTL AdvancePay Automated System: 1-800-483-8314
GTL Customer Service Center: 1-866-230-7761
AdvancePay Fees:
| Check Payment: |
No charge and no limit on deposit amount |
| Money Order Payment: |
No charge and no limit on deposit amount |
| Credit Card Payment: |
$4.75 processing fee |
| IVR (Interactive Voice Response) Payment: |
$4.75 processing fee |
| Internet Web Payment |
$9.50 processing fee (Pass-on fee from TouchPay) |
| Western Union |
$9.95 (Western Union fees determined by Western Union) |
| Close Account |
$5.00 Administrative fee |
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One can set up or add funds to your GTL AdvancePay account in the following ways:
- Deposits of: $25 - $50
- GTL accepts: (Visa, MasterCard) to include: Debit and Check Cards with Visa or MasterCard emblem
- Discover Card accepted via use of GTL Website, or use of Customer Service Center
- Payments can also be made online at www.GTL.net (Note: there is a $9.50 processing fee passed on from TouchPay for this option.)
- Checks and money orders can be mailed to the following address, once account is setup:
AdvancePay Service Dept.
Department 1722
Denver, CO 80291-1722
Monthly statements are not mailed by GTL, but can be requested by contacting the Customer Service Department.
Call Charges
| Collect Call Rates |
| Local |
IntraLATA |
InterLATA |
Interstate |
| $1.05 |
$3.65 |
$3.75 |
$17.30 |
|
http://www.doc.state.nc.us/Communications/Inmate_Phone_Conversion_Information.htm
Don't miss our guide to making Inmate Phone Calls
Learn more about Inmate Telephone Service, the Inmate Telephone System, and Inmate Telephone Service Providers
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