Learn about NCIC Inmate Telephone Services
NCIC provides inmate telephone services as well as wholesale operator services. The have developed a specialized software called industry Inmate Call Engine (I.C.E.) for correction industry. The ICE is a call engine for centrally managing & controlling the telephone services being provided by service providers at various locations. The central management reduces the cost of administration substantially.
The ICE platform developed by NCIC provides advance features such as coin less pay phones and works using Voice over Internet Protocol (VOIP). The system allows web based management including access to call recordings at no extra cost to Jail authorities. The system provides revenue sharing and provides guarantee against frauds. The system is suitable for small as well as large facilities.
Solution for service providers
The services of NCIC can be utilized by new operators as well as existing one's. The service provider has to provide contacts, phones, and on-location service to inmates. The rest of the service management including providing tariffs, billing and collection services; validation; customer service; long distance services is taken care of by NCIC using its ICE platform.
Technical Details of the NCIC Inmate Telephone System
The NCIC system uses fully redundant Taqua iX 7000 Class 5 switches. The VoIP services uses a cluster of Asterisk VOIP switches which can handle over 120,000 calls simultaneously. The Asterisk VOIP switches are developed on Linux platform and the Inmate Call Engine which acts as front end to the user has been deigned to simplify the management using web based interface. The users interface is based on ASP.net ( a Microsoft web application framework technology). The web based interface allows users to simply click the relevant icon to get the desired information without understanding the intricacies on the system.
Main Features of the NCIC Inmate Telephone System
- Central Call Processing Architecture
- 24/7 Real Time Operator Assisted Inmate Prepaid Collect
- Full Redundancy of all Switching Equipment
- Inmate call restrictions by Pin (Personal Identification Numbers)
- Blended debit/collect calls
- Call limits by usage and frequency
- Comprehensive Prepaid Calling Platform
- Customized announcements
- Emergency Kill Switch
- Free call capabilities
- Fully Automated Inmate Customer Service
- Inmate Voice Mail
- Inmate Automated Operator Services (IAOS)
- Integrated voice recording International Calling
- Enhanced Billing Options
- Internet-Based Reports (Call Detail)
- All Reports Available Real Time
- Kiosk
- Real Time, Live Call Monitoring
- Multi Facility support
- Multiple language support
- Reverse Lookup
- Remote Diagnostics and Programming
- Automatic Importing of Relevant Inmate Information
- Help Desk Support and 24-Hour Customer Service
- Programmable speed dialing
- Call blocking With Secured Web Interface on a Real Time Basis
- Real Time Operator Assisted Prepaid Collect System
- Real Time Back Up For All Data
- Multiple User Security levels
- Tiered security access control
- Voice Authentication Technology
- VOIP (Voice over Internet Protocol)
- Offsite Storage of Call Data and Voice Recordings Utilizing Secured Proprietary GSM Format
Don't miss our guide to making Inmate Phone Calls
Learn more about Inmate Telephone Service, the Inmate Telephone System, and Inmate Telephone Service Providers
NCIC Inmate Telephone Service Related
|
