Massachusetts Department of Correction

*** Learn how to save money on making and receiving inmate phone calls ***

In order to maintain family and community ties all inmates have telephone access, generally available daily. Telephone access may be limited in certain situations if an inmate is housed in a hospital unit, restricted unit, and/or serving a disciplinary sanction. For the safety of inmates and staff and to promote good security, phone calls are recorded and may be monitored, with the exception of preauthorized attorney, clergy, and professional telephone numbers. Special accommodations may be arranged for inmates who are hearing impaired or need translation services.

All inmates may place a call as either a collect call that is paid for by the called party or as a prepaid debit call, paid for by the inmate. A prepaid debit account must be established by the inmate prior to placing a debit call. Debit calls cost less than collect calls.

In order for an inmate to place a call s/he must first have the telephone number approved and documented on a P.I.N. (Personal Identification Number) sheet. Changes to an inmate’s list may be made in designated intervals. Inmates are allowed up to ten personal telephone numbers.

Telephone system provider

The Department’s provider of inmate telephone services (GTL) offers an Advance Pay Program that allows family members and friends of inmates the option of setting up a prepaid calling account thatis used to accept collect calls from inmates. The Advance Pay Program allows inmates to call your telephone number without the restrictions of standard monthly billing and allows families and friends the ability to receive a collect call in situations where collect calls are blocked by your provider of telephone services.
After the prepaid account is established, collect calls to the telephone number may be placed up to the prepaid amount in the account. After the amount of money is used, the system will prompt the user to add funds to their account.

Inmate Calling Rates For Doc Secure Inmate Calling System

(these rates are effective with the November 2009 billing cycle)



Cost of 20 Minute Call

Collect & Advance Pay Collect

$.86 per call surcharge + $.10 per minute


Pre-Paid Debit

$.65 per call surcharge + $.075 per minute




Collect & Advance Pay Collect

$1.95 per call surcharge + $.45 per minute


Pre-Paid Debit

$1.46 per call surcharge + $.34 per minute





All telephone calls are subject to any applicable state, federal or local taxes and fees.
Any such tax or fee is in addition to the above calling rates.



Monthly collect calling is limited to $75 per recipients of collect calls.

Advance Pay Collect and Pre-Paid Debit have no monthly call limits.

Don't miss our guide to making Inmate Phone Calls

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