Correctional Billing Services

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Correctional Billing Services

Correctional Billing Services (CBS) is a Customer Care Division of Evercom Systems, Inc. and T-Netix, Inc., subsidiaries of Securus Technologies, Inc. CBS offers following types of account:

AdvanceConnect™ Account

Securus Correctional Billing Services AdvanceConnect Account is a prepaid count receiving calls from correctional facilities. You can add many phone numbers to your account to be sure you can be reached wherever you are.

Direct Bill Account

Direct Bill Account is best if you are bail bondsmen, attorney, social worker, or other business or government agency

Traditional Collect Account

If a Traditional Collect Account is available for your phone number, it is a convenient way to accept and pay for calls received. Your Securus Correctional Billing Services account has a 90 day rolling spending limit and call charges appear on your local phone bill.


Collect calls are considered "operator assisted calls". There is a surcharge applied to this type of service. The surcharge is in addition to the applicable per minute rate of the call. In addition, providers of collect calling services from correctional facilities typically adopt the rates for operator assisted calls of dominant carriers such as AT&T, MCI/Worldcom, or the Bell Operating Companies. Securus Correctional Billing Services (CBS) rates are in compliance with all applicable state and federal regulations.

Available Payment Methods

There are a number of convenient payment methods available to you:

Traditional Collect Account

You may make a payment on your Traditional Collect Account simply by paying your local phone bill. If you line is blocked because you have hit your spending limit, you may contact or call Correctional Billing Services to pay any unbilled charges (that is, charges that have not yet been sent to your local phone company). If you regularly need to receive more calls than your spending limit allows, please consider opening a Securus Correctional Billing Services AdvanceConnect Account.

AdvanceConnect Account or Direct Bill Account

The following payment methods are available for online payment:
  1. Credit/debit card
  2. Personal checking account
When you mail in your payment, you may use the following payment methods:
  1. Personal check
  2. Money Order
  3. Cashier’s check
You may find the Correctional Billing Services mailing address at:

When you come in to Western Union, you may use the following payment methods:
  1. Cash
  2. Credit/Debit Card
  3. Money Order
  4. Cashier's check

Refund Information

You may not use all the money that you have placed into your AdvanceConnect™ Account by the time the inmate is released. If you need to, you may request a refund of your remaining balance. AdvanceConnect™ Accounts with a balance remaining on them will expire one hundred eighty (180) days from the date of the last call placed and paid for using the Securus Correctional Billing Services account. On expired Accounts, no refunds are issued after the Account expiration date. Prior to expiration, a full or partial refund may be obtained.

To obtain a refund on an unexpired Account, contact CBS by phone at 1-800-844-6591, by email at or by chat at For all check and credit/debit card transactions made by phone or on CBS website, refunds will be applied to the checking account or credit/debit card you last used. For refunds on Accounts that were paid via Western Union or for payments mailed in, a refund check is mailed via regular U.S. Postal Service. Processing takes 2-3 weeks. When paying with a personal check, a returned check charge of up to $25 may be applied for dishonored checks. Additional charges such as late payment fees may apply where applicable.

Securus Correctional Billing Services Contact Details

Correctional Billing Services Website:

Correctional Billing Services Contact:

Correctional Billing Services Phone Number: 1-800-844-6591 FREE

correctional billing services
correctional billing
correctional billing services

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