Correctional Billing Services





Correctional Billing Services

Correctional Billing Services (CBS) is a Customer Care Division of Evercom Systems, Inc. and T-Netix, Inc., subsidiaries of Securus Technologies, Inc. CBS offers following types of account:

AdvanceConnect™ Account

AdvanceConnect Account is a prepaid count receiving calls from correctional facilities. You can add many phone numbers to your account to be sure you can be reached wherever you are.

Direct Bill Account

Direct Bill Account is best if you are bail bondsmen, attorney, social worker, or other business or government agency

Traditional Collect Account

If a Traditional Collect Account is available for your phone number, it is a convenient way to accept and pay for calls received. Your Account has a 90 day rolling spending limit and call charges appear on your local phone bill.

Rates

Collect calls are considered "operator assisted calls". There is a surcharge applied to this type of service. The surcharge is in addition to the applicable per minute rate of the call. In addition, providers of collect calling services from correctional facilities typically adopt the rates for operator assisted calls of dominant carriers such as AT&T, MCI/Worldcom, or the Bell Operating Companies. CBS's rates are in compliance with all applicable state and federal regulations.

Available Payment Methods

There are a number of convenient payment methods available to you:

Traditional Collect Account

You may make a payment on your Traditional Collect Account simply by paying your local phone bill. If you line is blocked because you have hit your spending limit, you may contact https://www.correctionalbillingservices.com/general/ContactUs.aspx or call Correctional Billing Services to pay any unbilled charges (that is, charges that have not yet been sent to your local phone company). If you regularly need to receive more calls than your spending limit allows, please consider opening an AdvanceConnect Account.

AdvanceConnect Account or Direct Bill Account

The following payment methods are available for online payment:
  1. Credit/debit card
  2. Personal checking account
When you mail in your payment, you may use the following payment methods:
  1. Personal check
  2. Money Order
  3. Cashier’s check
Mail to:
Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757
When you come in to Western Union, you may use the following payment methods:
  1. Cash
  2. Credit/Debit Card
  3. Money Order
  4. Cashier's check

Refund Information

You may not use all the money that you have placed into your AdvanceConnect™ Account by the time the inmate is released. If you need to, you may request a refund of your remaining balance. AdvanceConnect™ Accounts with a balance remaining on them will expire one hundred eighty (180) days from the date of the last call placed and paid for using the Account. On expired Accounts, no refunds are issued after the Account expiration date. Prior to expiration, a full or partial refund may be obtained.

To obtain a refund on an unexpired Account, contact CBS by phone at 1-800-844-6591, by email at customer_service@correctionalbillingservices.com or by chat at www.correctionalbillingservices.com. For all check and credit/debit card transactions made by phone or on CBS website, refunds will be applied to the checking account or credit/debit card you last used. For refunds on Accounts that were paid via Western Union or for payments mailed in, a refund check is mailed via regular U.S. Postal Service. Processing takes 2-3 weeks. When paying with a personal check, a returned check charge of up to $25 may be applied for dishonored checks. Additional charges such as late payment fees may apply where applicable.

Contact details

Payments:
Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Correspondence:
Correctional Billing Services
PO Box 1109
Addison, TX 75001
Phone 1-800-844-6591
Customer Satisfaction Hours of Operation: 24 hours a day, 7 days a week.
Automated System: Always Available
Email:customer_service@correctionalbillingservices.com
Location serviced: Search at https://www.correctionalbillingservices.com/general/SearchSite.aspx



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