California Department of Corrections and Rehabilitation (CDCR)

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Inmates are allowed to make personal calls to persons outside the institution at designated times and on designated telephones according to their privilege group designation. Limitations shall be placed on the frequency of such calls to allow equal access to Telephones. No limitation shall be placed on the numbers, identity, or relationship to the inmate of the person called, providing the person being called agrees to accept all charges for the call.

Scheduling of Outside Telephone Calls

Identification of Privilege Group

Officers supervising the telephone sign-up shall check privilege cards to ensure eligibility for the call.
            Privilege Group A (red privilege card):
Telephone calls during the inmate's non-work/training hours shall be limited only by institution/facility telephone capabilities, and hours of general population unlock.
Privilege Group B:
            One personal telephone call period per month.
Privilege Groups C, D, and &U:
Telephone calls on an emergency basis only as determined by institution/facility staff.
Privilege Groups DD
All privileges generally associated with the inmate's work/training incentive group's status will be suspended during a period of DD.
Inmates housed in AD-SEG Units, either voluntarily or under the provisions of CCR, 3335, will be allowed to make outside telephone calls that approximate those for the work/training incentive group to which the inmate is assigned, except that individual calls must be specifically approved by the supervisor in charge of the unit before a call is made.

Confidential Telephone Calls

Wardens may delegate authority to specific staff members to authorize confidential telephone calls between an inmate and the inmate's attorney, or any other person when designated staff determines that confidentiality is warranted

Emergency Calls

An emergency is defined as a death, serious illness, or accident involving an immediate family member as defined in Title 15, section 3000. When a member of an inmate's family calls to convey an emergency message, the call shall be referred to the appropriate Chaplain or Correctional Counselor.

Telephone Branding

Whenever an inmate makes a telephone call on an inmate telephone, the call may have an announcement before and at random intervals during the call. This announcement is known as branding and consists of the following:
Before the call the following may be heard by both the inmate and the person called:
“This is the operator. I have a collect call from (inmate name), at a California correctional facility. This call and your number will be recorded. To deny charges, hang up now. To accept charges, press 5 now.”
At random intervals during the call the following may be heard by both the inmate and the person called:
“This recorded call is from an inmate at a California correctional facility”.

The rates in effect from July 1, 2009 until June 30, 2010. Rates for adult Institutions, Camps, private Community Correctional Facilities, and the Female Rehabilitative Community Correctional Center

Call Type

New Per Call Surcharge

New Rate per Minute

New Cost of a
15-minute call*





Long Distance








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