ADC inmates are provided with coinless telephones during established hours of use. Inmates can only make collect calls to pre-approved numbers. Cellular phones or calling cards are strictly prohibited. Inmates can lose their telephone privileges for disciplinary reasons. Boot Camp inmates may write and receive letters only. Access to telephones are only allowed in emergency situations or to notify family or friends prior to graduation from the Boot Camp.
Telephone system provider
Global Tel*Link (GTL) is ADC’s inmate telephone system provider. GTL has established collect call billing arrangements with various clearing houses in order to reduce call blocking and allow more collect calls to be completed. If your telephone provider does not have a billing contract with GTL, it may be necessary to establish an account with GTL.
Two options are available for establishing an account:
- Advance Pay and
- Inmate Prepay.
Service fees is applicable for all credit and debit card transactions.
i. Advance Pay
AdvancePay telephone accounts allows one to establish an account that can only be used for one’s phone number. AdvancePay calls are charged the same call rates as traditional collect calls. However with AdvancePay, customers are provided the ability to monitor and manage their own accounts through the automation that AdvancePay provides. To establish an AdvancePay account one can contact GTL AdvancePay automated system at (800) 483-8314, make a deposit or to check the balance of your existing AdvancePay account. Accounts may also be established by:
- By Internet - log on to www.gtl.net and click on the link to make an AdvancePay credit card deposit.
- By Western Union Quick Collect – visit any Western Union agent and fill out the blue Quick Collect form. Make deposits payable to Global Tel*Link. The Code City is “AdvancePay” and the state is AL for Alabama.
- By Check or Money Order – mail deposits to: AdvancePay Service Department, Department 1722, Denver, Colorado 80291-1722. Be sure to include your account telephone number on the check or money order.
Automated Advancepay Set-Up - When a called party's number is blocked from accepting collect calls, GTL's automated system interrupts the call attempt and offers the called party the opportunity to set up an AdvancePay account immediately with a credit card and allows the call-in-process to be completed upon account set-up. Global Tel*Link can be contacted at (866) 230-7761 for any quesries.
ii. Inmate Prepay
Money placed on an inmate’s prepaid telephone account can be used to call anyone on their pre-approved list. Friends and family members can send money in the following ways:
- By Internet - log on to the website below for one of the participating money transfer agents. Use a credit or debit card to pay.
Arkansas.gov - Information Network of Arkansas (INA)http://www.arkansas.gov/inmatebanking
Arkansas Department Of Correction
Trust Fund Centralized Banking
P. O. BOX 8908
PINE BLUFF, AR 71611
- By Phone - call the toll-free numbers listed below for the participating money transfer agents. Use a credit or debit card to pay.
Arkansas.gov - Information Network of Arkansas (INA), (866) 250-7697
http://www.adc.arkansas.gov/prepaid_telephone_deposits.html
Don't miss our guide to making Inmate Phone Calls
Learn more about Inmate Telephone Service, the Inmate Telephone System, and Inmate Telephone Service Providers
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