Arkansas Department of Corrections


*** Learn how to save money on making and receiving inmate phone calls ***




ADC inmates are provided with coinless telephones during established hours of use. Inmates can only make collect calls to pre-approved numbers. Cellular phones or calling cards are strictly prohibited. Inmates can lose their telephone privileges for disciplinary reasons. Boot Camp inmates may write and receive letters only. Access to telephones are only allowed in emergency situations or to notify family or friends prior to graduation from the Boot Camp.

Telephone system provider

Global Tel*Link (GTL) is ADC’s inmate telephone system provider. GTL has established collect call billing arrangements with various clearing houses in order to reduce call blocking and allow more collect calls to be completed. If your telephone provider does not have a billing contract with GTL, it may be necessary to establish an account with GTL.
Two options are available for establishing an account: 

Service fees is applicable for all credit and debit card transactions.

i. Advance Pay
 

AdvancePay telephone accounts allows one to establish an account that can only be used for one’s phone number. AdvancePay calls are charged the same call rates as traditional collect calls. However with AdvancePay, customers are provided the ability to monitor and manage their own accounts through the automation that AdvancePay provides. To establish an AdvancePay account one can contact GTL AdvancePay automated system at (800) 483-8314, make a deposit or to check the balance of your existing AdvancePay account. Accounts may also be established by:

Automated Advancepay Set-UpWhen a called party's number is blocked from accepting collect calls, GTL's automated system interrupts the call attempt and offers the called party the opportunity to set up an AdvancePay account immediately with a credit card and allows the call-in-process to be completed upon account set-up. Global Tel*Link can be contacted at (866) 230-7761 for any quesries.

ii.  Inmate Prepay
 

Money placed on an inmate’s prepaid telephone account can be used to call anyone on their pre-approved list. Friends and family members can send money in the following ways:

Arkansas.gov - Information Network of Arkansas (INA)http://www.arkansas.gov/inmatebanking

Arkansas Department Of Correction 
Trust Fund Centralized Banking 

P. O. BOX 8908 
PINE BLUFF, AR 71611

Arkansas.gov - Information Network of Arkansas (INA), (866) 250-7697
http://www.adc.arkansas.gov/prepaid_telephone_deposits.html

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