Arizona Department of Corrections

*** Learn how to save money on making and receiving inmate phone calls ***

The number of family/friends allowed on inmate telephone list has been enhanced to twenty. Inmates are responsible to use all pre-paid phone minutes prior to release. ADC is not responsible for reimbursement of unused minutes.  Inmate phones may be used up to time of release. Inmate may list friends and family cell phones on their visitation list if this is the primary phone. Inmates will only be able to list one phone number per visitor.
In the future, inmates will be able to purchase pre-paid phone time by submitting a request for withdrawal through inmate banking. This is similar to a phone card but will automatically be associated to inmate PIN Number, rather than a physical card.
The phone provider (SECURUS) will be notified of the purchases each night after the purchase has been recorded by the inmate banking staff. Phone time purchases will be available the day after they are posted by the inmate banking staff.
 Inmates will be given current debit and pre-paid balances at the beginning of each phone call. The caller will then be prompted to select the desired payment method.

Telephone system provider

The Department has contracted with SECURUS Technologies to provide inmate phone call service. Main features of service are:

Pre-Paid Accounts:

Inmate’s  family and friends may choose from several options to purchase prepaid accounts:

Customers using the Pre-Paid account system must maintain a positive balance in their account in order to avoid line restriction. The customer will receive an automated call when their account balance reaches $20.00 dollars or less to pay additional amount.

Service charges for Pre-Paid accounts:   

A $6.95 per transaction fee will be imposed by a third party vendor who processes customer "credit card by phone or web electronic payments" and "check by phone or web electronic payments". Payments made by U.S. mail to the SECURUS Lockbox do not have a fee or minimum payment. Western Union fees may vary and are collected by Western Union.
Below is a quick chart of the prepaid / debit rates with Securus based on a 15 minute call. All long distance and interstate calls will be billed by the minute. Local calls are billed at a flat rate per call. IntraLATA calls are long distance calls generated and received within the same Local Access and Transport Area (LATA). InterLATA calls are long distance calls generated from one LATA and received in another.

Call Type

Securus - Collect

Securus - Debit Prepaid

Local Collect (Flat Rate)

$1.84 /Call

$1.60 /Call

Long Distance IntraLATA

$4.50 (.30 / minute)

$4.20 (.28 / minute)

Long Distance InterLATA

$5.40 (.36 / minute)

$5.10 (.34/minute)


$7.80 (.52 / minute)

$7.50 (.50 / minute)

The allowable amounts for phone calls will be based on inmate’s Phase level as outlined in Department
Order 915, Inmate Phone Calls and Department Order 809, Earned Incentive Program

Don't miss our guide to making Inmate Phone Calls

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